The Island Club Courtesy Team, also referred to as the Gate Staff, is our hybrid security-guest services department. A member of our team is present on property 24/7/365 (with the exception of mandatory evacuation hurricanes).
Some examples of what the Courtesy Team does on property:
- Manages access to the property.
- Provides passes to guests.
- Assist after hours with late check ins.
- Responds to noise complaints.
- Shuts off water in the event of a water leak.
- Reports lights out for maintenance.
- Patrols the grounds reporting safety issues and addressing rule violations.
- Monitors pool equipment and enforces pool area rules.
- Checks various locations on property ensuring they are secure when not in use.
- Assists owners/guests afterhours by directing them to the proper channel to answer or resolve their questions or concerns.
NOTE: The Courtesy Team is not housekeeping or maintenance. They are happy to help you report these issues, but they are not responsible for providing these services; your rental company/self-renting owner is. The Courtesy Team IS RESPONSIBLE after-hours for shutting off water if there is a bad leak that requires water shut off to mitigate damage and can assist with accessing additional electrical breakers or help find GFCI outlets if a condo loses partial or total power (and it isn’t part of a larger/property wide power outage).
Meet The Team!
 Alex Brannon Position: Department Manager Status: Full Time Hired: March 2005 |
 Bryon Smashum Position: Assistant Manager Status: Full Time Hired: December 2016 |
 Robert Von Fricken Position: Senior Courtesy Team Officer Status: Full Time Hired: September 2017 |
 Jake Sowers Position: Courtesy Team Officer Status: Part-Time Hired: October 2018 |
Darrin Harsch Position: Courtesy Team Officer Status: Part-Time Hired: May 2022 |
Jay Hoffman Position: Courtesy Team Officer Status: Full-Time Hired: April 2025 |
Blake Coppage Position: Courtesy Team Officer Status: Part Time Hired: November 2025 |
